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Terms / Privacy / Data Processing Agreement

The Float website at www.float.com (the “Website”) and Float online scheduling tool (the “Service”) are made available by Pixel Paddock, LLC., a New York limited liability company (“Float”). Float respects your privacy and recognizes your need for appropriate protection and management of your personal information, such as your name and email address. Please read this Privacy Policy and Data Processing Agreement carefully to understand how your personal information is collected and used by us and check back often for updates. Contact us with any questions you may have by emailing privacy@float.com.


Website visits

When you visit our Website, we will likely place a “cookie” on your hard drive during the web visit. We use cookies to help us track the number of unique visitors to our Website, whether or not those visitors are repeat visitors, and the source of the visits. Cookies also allow us to collect information about you and your visit to our Website, such as IP address, browser, flash version number, operating system, screen resolution, time of visit, etc. A cookie is a small string of text that a website can send to your browser, for the purpose of enhancing our understanding of site user activity and your visit to the website. A cookie cannot retrieve any other data from your hard drive, pass on computer viruses, or capture your email address. You can set your computer settings to alert you when a cookie is being placed. You may also clear all cookies saved to your computer or disable cookies by using the relevant selection in your internet browser. Please note, however, that permanently disabling cookies may hinder your use of websites and interactive services.

Our Website uses third-party tools (eg. Google Analytics) that may also use cookies to collect anonymous data. We have no control over how third-party tools use cookies.

During a Website visit, you may also elect to provide us personal information, such as your name and contact details, via email, web based forms, or other means.

If you choose to subscribe to use the Service, we will ask you to provide credit card or account information in order to process your order. Financial information provided via our Website is transferred over a secure connection. Our Website does not save your credit card information. We use tokenization to associate payment information to your account. Your credit card information is saved by a third party service provider that we use for credit card processing services and with which we maintain a written agreement to ensure appropriate security and confidentiality measures are in place to safeguard your personal and financial data. We will not authorize the release of your personal or financial information to anyone not directly involved in processing the transaction. This information may be encrypted and stored for logging purposes in accordance with applicable regulatory requirements. Credit card numbers are used only for processing payments and are not used for any other purposes.

The third party service provider that we use to process your payments is Braintree, Inc. (www.braintreepayments.com), and the personal data that you provide relevant to payment processing is subject to Braintree’s security and privacy policies. Braintree is a validated Level 1 PCI DSS compliant service. For more information regarding the security of your personal information related to credit card processing, visit http://www.braintreepayments.com/security.

Use of the Float Service

The Float Service is an online tool for allocating your team’s time to projects. Information that you upload for the purpose of establishing and maintaining a trial or subscription account to use the Float Service may include the name, email, phone number and photo of yourself or your colleagues or employees. The information is displayed to users of your Float account, including the account owner, administrators and team members, as well as anyone else to whom you provide log in credentials. You are responsible for the data that you and users authorized by you input to the Service and for the compliance of such data with applicable law, including but not limited to data protection laws.


Float does not sell, trade or rent your personal information to others. We will not disclose your personal information to others without your express permission, other than as set forth in this privacy policy. Float does not supplement the personal information provided by you with information collected from other sources.

When you choose to provide us your email address, we may use it to reply to a message that you have sent to us. We may also use your email to contact you from time to time regarding updates or enhancements to the Float Service, or to our policies, or to send you other information that we feel may be of interest to you.

We may also release your personal information when we believe release is appropriate to comply with the law or to protect the rights of Float or others. Your personal information is, of course, subject to disclosure pursuant to judicial or other government subpoenas, warrants or orders.


Personal information you provide us is stored in a secure third-party database provided by Rackspace US, Inc. (www.rackspace.com) in encrypted format and sent and received over a secure SSL connection.


At any time, you may review, change, export and delete information that you input to the Float Service directly by using the tool’s functionality. You may also request to view or update the personal information that is associated with your account and stored by Float.

You have the right to data portability. We offer a number of ways for you to export your data, via both CSV and API formats. Here is a guide to help you navigate these processes.

You may also request that we correct or delete some or all personal and/or non-personal information that we have collected about you. We will promptly fulfill your request and provide you confirmation when the information has been corrected or deleted. To request any change or deletion of your personal information, or your entire Float account, send a request to privacy@float.com


By accessing the Float Website, you agree to the terms of this Privacy Policy as it may be amended from time to time. Any updates to this Privacy Policy will be posted here. We will notify you of any changes by sending you an email.


If you have any questions regarding this Privacy Policy or our information practices, or any concerns about the security of your personal information, please contact us at privacy@float.com.